Information Systems and Service Delivery of Commercial Banks in Yenagoa Bayelsa State

Authors: Esther Bakpar

Affiliation: Department of Business Administration and Management Institute of Entrepreneurship and Vocational Training (IEVT) Elebele, Yenagoa, Bayelsa State

Corresponding Author: [email protected]

May 21, 2026

SIAR-Global Journal of Computer, Information & Library Science

Zenodo DOI: 10.5281/zenodo.20325143

Crossref DOI: 10.66694/siar.gjcils20262001

Information Systems and Service Delivery of Commercial Banks in Yenagoa Bayelsa State
Research Article Multidisciplinary

Abstract

This study investigates the relationship between information systems, specifically Transaction Processing Systems (TPS) and Decision Support Systems (DSS), and service delivery in commercial banks in Yenagoa, Bayelsa State. A cross-survey research design was adopted, enabling the collection of primary data from 78 staff members and customers of selected commercial banks using a structured questionnaire. The data collection was facilitated through a five-point Likert scale to measure perceptions regarding TPS, DSS, and service delivery. The study’s results reveal a significant positive correlation between both TPS and DSS with service delivery, with TPS showing a stronger correlation. Pearson’s Moment Correlation Coefficient was used to test these relationships, confirming the role of efficient information systems in improving banking service delivery. The findings highlight the importance of enhancing TPS and DSS to improve operational efficiency and customer satisfaction in commercial banking. The study recommends continuous system upgrades, staff training, and robust monitoring systems to ensure improved service delivery in the banking sector. 

Keywords

Information Systems, Transaction Processing Systems, Decision Support Systems, Service Delivery, Commercial Banks, Pearson Correlation

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How to Cite

Esther Bakpar (2026). Information Systems and Service Delivery of Commercial Banks in Yenagoa Bayelsa State. SIAR-Global Journal of Computer, Information & Library Science, Vol. 2, No. 2. DOI: 10.5281/zenodo.20325143

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Article Information

  • Type: Research Article
  • Journal: SIAR-Global Journal of Computer, Information & Library Science
  • Subject Area: Multidisciplinary
  • Published: May 21, 2026
  • Volume: 2
  • Issue: 2
  • Word Count: Not specified
  • DOI: 10.5281/zenodo.20325143
  • Processing Fee: $50.00 USD

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